Invoicing and Payment:

1. Invoices for website maintenance (Care Plan) services are generated and sent to clients on a 30-day billing cycle, based on the start date of the service. The invoice date will be clearly indicated on each invoice.
2. Payment is due within 3 days of the invoice date. We accept payments via Stripe (all major credit cards), PayPal, and Zelle (for invoices under $250, with a $1 convenience fee).
3. Payments made via Stripe or PayPal through the client dashboard or invoice email notification will automatically update client accounts. For Zelle payments, clients must contact us directly to provide payment confirmation for manual account updating.
4. Clients are responsible for ensuring timely payment. Late payments may result in a temporary suspension of services and/or downgrade of website access, as outlined below.

Late Payment Policy:

1. If payment is not received within 3 days of the invoice due date, a friendly reminder will be sent to the client.
2. If payment remains outstanding for 7 days after the invoice due date, a formal late payment notification will be issued. This notification will include the outstanding balance and clearly state the potential consequences of continued non-payment.
3. If payment is not received within 14 days of the formal late payment notification, website maintenance (Care Plan) services may be temporarily suspended, and for websites hosted by 2 Digit Media, administrative access will be downgraded to editor-level privileges until full payment is received.
4. A late payment fee of 10% may be applied to overdue invoices at our discretion.

Service Adjustments and Cancellations:

1. Clients may request adjustments to their website maintenance (Care Plan) package (e.g., changes to the level of support, addition of specific services) by providing written notice at least [Number] days before the next billing cycle. Any changes to the scope of services will be reflected in the following month’s invoice.
2. Clients may cancel their website maintenance (Care Plan) services by providing written notice at least 15 days before the next billing cycle.
3. If a client provides less than 15 days’ written notice for cancellation, they are still responsible for the full payment of the current billing cycle. No refunds are provided for partial months, even with short notice. No further services will be provided for the upcoming month.
4. Upon cancellation with proper notice (15 days or more), services will be discontinued at the end of the current billing cycle.

Communication:

1. All communication regarding billing and payments should be directed to Customer Care at billing@2digitmedia.com.
2. We encourage clients to contact us promptly with any questions or concerns regarding their invoices.

Policy Updates:

2 Digit Media reserves the right to update this billing policy at any time. Clients will be notified of any changes in writing.